Return & Refund Policy

We want you to love every item you purchase from VELOUR. If you're not completely satisfied, we're here to help. This Return Policy outlines our guidelines for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Item must be unused and in the same condition you received it
• Item must be in its original packaging with all tags attached
• Return must be initiated within 30 days of delivery
• Proof of purchase (order number or receipt) is required

2. How to Initiate a Return

3. Refund Processing

Once your return is received and inspected, we will notify you via email. Your refund will be processed to your original payment method within 5-7 business days. Please note:

• Refunds include the full product price
• Original shipping charges are non-refundable unless the return is due to our error
• Depending on your bank, it may take additional time for the refund to appear on your statement

4. Exchanges

If you need to exchange an item for a different size or color, we recommend initiating a return for the original item and placing a new order for the desired product. This ensures the fastest processing time.

5. Damaged or Defective Items

6. Late or Missing Refunds

If you haven't received your refund yet, please check the following:

• Contact your bank or credit card company — it may take additional processing time
• Check your PayPal or other payment account for the refund
• If you've done all of the above and still haven't received your refund, contact us at returns@velour-store.com

7. Sale Items

Items purchased on sale or with a promotional discount are eligible for returns under the same 30-day policy, unless specifically marked as "Final Sale" at the time of purchase.

8. International Returns

For international orders, return shipping costs are the responsibility of the customer unless the return is due to a damaged or defective item. Customs duties and taxes are non-refundable.

9. Order Cancellation

You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. Once an order has been shipped, it cannot be cancelled and must be processed as a return.

10. Contact Us

For any questions about returns or refunds, please contact our customer care team:

• Email: returns@velour-store.com
• Phone: 1-800-VELOUR-1
• Hours: Monday — Friday, 9:00 AM — 6:00 PM EST